A global Big Four accounting and consulting firm

ConsultingUK

Company

Ernst & Young

Industry

Consulting

Country of the Company

UK

Type of Service

Consulting

Tasks

  • Establish a single client-consultant touchpoint for client questionnaires.
  • Enable advanced analytics for consultants.
  • Generate HRPP, Salary reports, and Graded Pay Structure.

Challenges

The main challenge was to create a system that ensures continuous availability, enhances customer experience, boosts consultant effectiveness, and minimizes their data-related tasks.

Solutions

  • Developed a secure, single-touchpoint service with dynamic dashboards and drill-down capabilities.
  • Built an autonomous system with a modern, user-friendly interface.
  • Used historical data for predictive analytics and personalized recommendations.

Outcomes

Improved customer satisfaction with a user-friendly service, enhanced consultants’ effectiveness, enabling greater project scalability, reduced consultants’ data tasks, freeing resources, and showcased EY’s commitment to modern solutions and brand value.

Technologies Used

Python (pandas, numpy, scipy, scikit-learn)

PyTorch

LSTM

Company

Ernst & Young

Industry

Consulting

Country of the Company

UK

Type of Service

Consulting

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