Head of Operations

Data Science UA is a service company with strong data science and AI expertise. Our journey began in 2016 with uniting top AI talents and organizing the first Data Science tech conference in Kyiv. Over the past 9 years, we have diligently fostered one of the largest Data Science & AI communities in Europe.

About the client:

Our client is the AI operator for SMBs. The company finds missed opportunities and follows up on signals you didn’t catch – knowing your business better than you do, acting on every lead ready to buy and every customer about to leave.
Built by the team behind leading AI startups with over 20 years of experience, the company is your always-on autopilot for prioritizing and acting on the most important messages.

About the role:

As Head of Operations, you will design, build, and run a shared operational foundation across the group. Your mandate is to create scalable systems, eliminate inefficiencies, and ensure that operations run predictably as the companies grow.

Responsibilities:

– Improve and scale core operational functions, including HR, recruiting, legal operations, security, and internal processes across all companies.
– Design repeatable systems and workflows that support rapid growth without increasing executive overhead.
– Own HR operations, including onboarding, offboarding, people policies, and performance processes.
– Establish and manage recruiting operations across product, engineering, and service teams.
– Coordinate legal operations by working with external counsel and managing contracts, documentation, and corporate workflows.
– Support operational security and compliance processes, including audit preparation and ongoing evidence management.
– Partner with finance leadership to support invoicing, payroll workflows, and vendor operations.
– Translate leadership priorities into clear execution plans and ensure consistent follow-through across teams.
– Build, improve and maintain SOPs, documentation, and clear ownership across all operational areas.
– Identify operational risks, bottlenecks, and single points of failure and resolve them proactively.
– Standardize tools, processes, and execution where appropriate across the group to reduce duplication and improve efficiency.
– Ensure leadership experiences operations as reliable, predictable, and low-friction.

Requirements:

– 5+ years of experience in Operations, Business Operations, Chief of Staff, or similar roles in fast-growing companies.
– Proven experience building or improving HR, recruiting, and legal processes from scratch and scaling them over time.
– Experience working directly with founders or executive leadership teams.
– Strong systems thinking with the ability to design processes that scale across multiple teams or companies.
– Comfort operating across multiple functions and priorities in a fast-paced, evolving environment.
– High level of ownership, discretion, and integrity when handling sensitive information.
– Strong written and verbal English communication skills.

Nice to have:

experience in service-based or hybrid product-and-service companies.