Partner Operations Supervisor

Data Science UA is a service company with strong data science and AI expertise. Our journey began in 2016 with the organization of the first Data Science UA conference, setting the foundation for our growth. Over the past 7 years, we have diligently fostered the largest Data Science Community in Eastern Europe, boasting a network of over 30,000 AI top engineers.

About the client:
Our client is the fastest-growing multicategory app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. The company operate in more than 1500 cities across 25 countries.

Together, the company revolutionizes the way people connect with their everyday needs, from delivering essentials to connecting the ecosystem of users through innovative solutions powered by technology.

About the role:
We are looking for a Partner Operations Supervisor, who will join the team.

Required skills:
– Passionate about analytics: you enjoy deep diving into problems to find the root cause
– High level of ownership: independent and not afraid to take responsibility.
– Data-driven mindset.
– Problem-solving skills.
– Proficiency in Google Spreadsheets or Excel.
– Experience of working with databases, such as SQL.
– Experience of working with the project management tools, such as Jira or Confluence.
– Professional English as well as local language.

Would be a plus:
– Experience with Looker.

Responsibilities:
– Provide analytical support regarding Partner Operations metrics to the country Partner Operation Manager.
– Perform analysis to come up with insights to help improve partner’s performance/decrease preparation time, acceptance time, waiting time and bad rating in the country.
– Bring important insights from the local operations (partners, customers) and cooperate with relevant stakeholder to drive important changes which can make operations more efficient.
– Collect mandatory information to analyze Partner issues.
– Develop and oversee relationships with partners, performing alongside Account Managers to ensure top level service provided to partners.
– Work alongside and communicate effectively with all other teams involved.
– Proactive Issue Management: Stay vigilant and proactive in identifying any potential delays or issues that might arise. Timely alert the Partner Operations Team and collaborate on swift solutions to uphold the efficiency of the partnerships.

The company offers:
– Top-notch private health insurance to keep you at your peak.
– Discounted gym memberships to keep you energized.
– Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year.
– Enhanced parental leave, and office-based nursery.
– Online therapy and wellbeing benefits to ensure your mental well-being.

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