The ride-hailing services company with a unique mobile application

Tasks

• Develop a complex solution for taxi aggregator service
• Analyze user feedback in various languages
• Implement a multilingual pipeline
• Establish quality control measures
• Create custom-tailored categories

Challenges

Efficiently analyzing users’ feedback in various languages. The need for a multilingual pipeline, quality control measures, and the requirement for custom-tailored categories.

Solutions

• Developed a complex solution for analyzing user feedback
• Created a multilingual pipeline for processing reviews
• Implemented quality control measures
• Established custom-tailored categories for feedback analysis

Outcomes

• Our comprehensive consulting solution resulted in a 20% decrease in the amount of negative feedback (1-2 stars)

Technologies Used