What is digital transformation?
Digital transformation is the integration of digital technologies into business processes. This is done by replacing manual processes with digital ones or updating old digital techniques with newer ones. Digital transformation is a pretty broad concept that differs between industries and may include various processes. “Going paperless,” cloud computing, robotization – all of these are examples of digital transformation.
Why is it important?
Digital transformation brings multiple benefits. First of all, it implies automation. Automation, in turn, leads to optimization, flexibility, and efficiency. The ability to adapt to changes quickly is a key to survival and competitive advantages. There is also the customer experience side, which is transformed entirely. Finally, digital transformation may also become a catalyst for creativity and innovation.