What is question answering?
Question answering is a subfield of NLP, which aims to answer human questions automatically. The most famous use case is chatbots. Many websites use them to answer basic customer questions, provide information, or collect feedback. Thus, it makes customer support much easier and quicker.
Why is it important?
Question answering is present on many retail websites, as they provide a fast and cheap way to communicate with customers and provide support to their questions. It helps you save a lot of time and allows your employees to concentrate on more complex tasks.